At Ocean Tailored, most of our wetsuits are individually made to order. Please review the information below before placing your order.

Production & Delivery

Our standard production time is approximately 3–4 weeks from the time your order and all required specifications are confirmed.

Once production is complete, delivery normally takes approximately 1–2 weeks, depending on your location, customs processing and the courier service used.

Production and delivery times are estimates and may occasionally vary during busy periods or due to circumstances outside our control.

If you need your wetsuit for a specific trip, competition or event, please contact us before ordering. Where our production schedule allows, an express service may be available for an additional fee.

Shipping, Duties & Taxes

International shipping is included in the advertised price of our retail wetsuits for destinations currently supported through our online store.

For orders shipped to the United States, United Kingdom, European Union, Canada and Australia, Ocean Tailored offers Delivered Duty Paid (DDP) shipping where available. This means applicable import duties and taxes are handled as part of the delivery process, helping you avoid unexpected import charges on arrival.

For other destinations, local duties, taxes or customs charges may apply and are the responsibility of the customer.

Tracking information will be provided once your order has been dispatched.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Cancellations & Order Changes

Because most Ocean Tailored wetsuits are made specifically for each customer, please review your size, measurements, colours, thickness, design and selected options carefully before confirming your order.

If production has not yet started, please contact us as soon as possible and we will do our best to accommodate a cancellation or requested change.

Once materials have been allocated, cutting has started, or your order has otherwise entered production, custom and made-to-order products cannot normally be cancelled or materially changed.

Small changes may sometimes still be possible depending on the stage of production. Please contact us immediately and our team will confirm what can or cannot be changed.

Nothing in this policy limits any rights you may have under applicable consumer law.

Returns & Exchanges

Custom and made-to-order wetsuits are produced specifically to the customer's selected size, measurements, colours, thickness, features and configuration.

For this reason, customised, personalised and made-to-measure products cannot normally be returned or exchanged because of a change of mind, incorrect customer-supplied measurements, or a change in personal preference.

Where a non-custom product is eligible for an approved return, please contact us before sending the item back. Unless the product is faulty or Ocean Tailored made an error, return shipping costs are the responsibility of the customer.

Products must not be returned without prior approval from our team. We will provide the appropriate return instructions and return address after reviewing your request.

Manufacturing Errors, Defects & Incorrect Orders

We stand behind the quality of our workmanship.

If your wetsuit arrives with a manufacturing defect, is damaged, or does not match the specifications confirmed with Ocean Tailored due to an error on our part, please contact us as soon as reasonably possible at info@oceantailored.com.

Please include your order number, a description of the issue and clear photographs where possible. For fit or measurement-related issues, we may also ask you to confirm the measurements used for the order.

Once reviewed and confirmed as an Ocean Tailored manufacturing error, we will work with you to repair, remake, replace or otherwise resolve the issue as appropriate, at no additional cost to you and in accordance with applicable consumer law.

If we require the original product to be returned because of a confirmed manufacturing error, Ocean Tailored will arrange or reimburse reasonable return shipping costs as appropriate.

Please do not alter, repair or modify a product before contacting us about a potential manufacturing issue, as this may prevent us from properly assessing the problem.

Custom Fit & Customer Measurements

For custom-fit products, customers are responsible for providing accurate measurements according to our measurement instructions.

If a wetsuit has been manufactured correctly according to the measurements supplied by the customer, Ocean Tailored cannot be responsible for fit issues resulting from inaccurate measurements.

If you are unsure about taking your measurements, please contact our team before placing your order. We are happy to help you through the measurement process.

If the finished wetsuit differs materially from the measurements or specifications confirmed with us because of a manufacturing error, we will take responsibility and work with you to resolve the issue.

Colours & Custom Configurations

Please review your selected colours, materials, logos, personalisation and other custom options carefully before confirming your order.

Colours displayed on a phone, tablet or computer screen may vary slightly from the appearance of the actual material due to differences in screens, lighting and material finishes. Minor colour variations of this nature are not considered manufacturing defects.

For products configured using our 3D Wetsuit Builder, the 3D representation is intended to help visualise your design. Minor differences in panel positioning, proportions, colours or appearance may occur in the finished handmade product.

Delivery Problems

Once your order has been dispatched, you will receive tracking information where available.

If your package appears to be significantly delayed, lost or damaged during transit, please contact us and we will work with the courier to investigate the shipment.

Please inspect your order after delivery and contact us promptly if you believe the product has been damaged in transit or there is a problem with your order.

Ocean Tailored cannot be responsible for delivery delays caused by customs authorities, incorrect customer-provided addresses, courier disruptions or other circumstances outside our reasonable control. This does not affect any rights you may have under applicable consumer law.

Ready-to-Wear Products

Some Ocean Tailored products may be available from stock rather than made specifically for an individual customer.

Where applicable, returns for non-custom products will be handled in accordance with the consumer rights and return requirements applicable to the customer's location.

Please contact us before returning any product so we can confirm eligibility and provide the correct return instructions and return address.

Contact Us

For cancellations, returns, manufacturing concerns or shipping questions, please contact:

Ocean Tailored
Email: info@oceantailored.com
Website: www.oceantailored.com

We aim to respond to customer enquiries within 24 hours.