Refund policy

Many Ocean Tailored products are custom-made, made to order, personalised or made to measure. Because production is based on the customer's selected specifications, these products cannot normally be returned or exchanged due to change of mind, personal preference or inaccurate customer-supplied measurements.

For customers in the European Union, the statutory 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized, including made-to-measure and individually customized wetsuits.

This does not affect your legal rights if a product is defective, damaged, incorrectly manufactured, or does not conform to the agreed specifications.

Once materials have been allocated, cutting has begun or production has started, custom or made-to-order products cannot normally be cancelled or materially changed.

If your product arrives damaged, defective, incorrect, or with a confirmed manufacturing error, please contact us as soon as possible at info@oceantailored.com. We will evaluate the issue and, where appropriate, repair, remake, replace or otherwise resolve the matter at no additional cost to you. If a return is required because of a confirmed manufacturing error or an error by Ocean Tailored, we will arrange or reimburse reasonable return shipping.

For non-custom products that are eligible for return, items must be unused and returned in their original condition. Unless the return is due to a defect or an error by Ocean Tailored, the customer is responsible for return shipping.

Nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer law.

For complete information about cancellations, returns, exchanges, custom-fit products, shipping and delivery, please see our Shipping & Returns Policy.